Most software suppliers deliver their solutions with some kind of help file. Similarly, we have such a solution and are confident that the information we provide is relevant, helpful and accurate for our users.
But, many software users try to avoid ever reading these help files. It is in fact often the last place people want to look for help. This is odd. The help should be the first place to turn to. Instead, people use different tactics to avoid help texts. Some use trial and error to learn, some ask others for help, some use whatever knowledge they have from other systems to try to figure out how things work.
A typical software user tends to be focused on the end result and is not willing to spend time on studying the help file and, in doing so, reducing productivity instead of saving time.
There are a few possible reasons for this:
Information...
Projectplace started in 1998 which makes us one of the first Softwares as a Service. In the late 90's, when dial-up was still the prevailing method of connecting to the Internet, it was a cutting edge feature to be able to access your project from any computer (with an Internet connection). More than a decade later, that is no longer the case.
Wifi, 3g, 4g, laptops, and above all smartphones mean that these days we are connected to the Internet practically all the time and the way we work has changed with it. We expect to be able to answer our email and keep up to date whether we are at home, in the office or on the move. This means that it did not come as a complete surprise to us that one of the most requested developments on Projectplace Ideas - our forum for customer feedback - is to...
Project blog was re-launched last year and I'm very proud of our brilliant blogging project experts. This year started very good with two new experts on board:
Bas de Baar and Luis Seabra Coelho!
Bas de Baar is making complex people stuff less complex. As The Project Shrink he helps people find ways to enjoy the diversity of human interaction in their projects and organizations so that they can get out of their own way and achieve their goals.
Luis Seabra Coelho is a Project Manager particularly interested on the links between businesses and Project Management. He trained a lot of people some years back, and this is something he enjoy doing.
- Project Management is a huge melting pot and I love it - the challenges, the knowledge and the people; and the feeling of having something "done", says Luis.
You can blog for us too, or tell us what you want to read...
Every year we send out a user satisfaction survey to the people who are actively using Projectplace asking for your feedback about a number of things. It's very exciting times for us to read your feedback; I think we are all feedback junkies; I know for certain that I am.
So what do the results tell us? Well I have to tell you that it was a pleasure going through the results. We had 5748 answers to the survey which meant that we will donate 11496 euro to the Hunger Project - helping people help themselves. And most of you are happy users. Here are some happy numbers:
80% of you are satisfied with the Projectplace service
80% of you think that you are more efficient because you use Projectplace
80% of you think that you have better collaboration in your team because of Projectplace
This is very exciting reading for us and we are proud...
-This is the first part of a blog series about the background to the new collaborative planning tools that we will be rolling out over the next year. I hope to keep you continuously informed about what's going on in the project
For a long time we have felt, believed and preached that communication, collaboration and a shared view of where we are heading are key factors in project success. So how do we best support your need to communicate what the overall goal of your project is is and what you need to do to achieve it? You can call it a roadmap, a timeline, a master plan, or just the way forward. For simplicity I'm going to call it the master plan because this is the term we use for this particular concept.
We believe that one aspect of planning in the real world is that we will always need...
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